What is the issue:

Session timeouts functionality to disconnect any inactive sessions to IP admin, Master, Monitor tools, IP Thinclient

Make sure:

Please make sure first If all the users are facing same issue or not? If not then please check with your internal IT team, If there is any Internet/Network issue with your workstation or not?

If not, then please follow further steps of this Article.

Resolution:

• Please check with your IP Admin user, what value is set for parameter name: SESSIONTERMINATE.
• As this parameter is responsible for to terminate the Thinclient application user’s session when browser is closed if its value is Set to ‘TRUE’. If ‘FALSE’, then your session ended based on IIS session timeout.
• For the same Parameter name: SESSIONTERMINATE; When using Basware Authentication and having parameter value TRUE, then refreshing browser will required user to login again with UserID and Password.

Additional Information:

There is no parameter to manage user session timeout for IP Admin, Master and Monitor. The user session is closed with a timeout if user is not actively using the service. This is done to protect customer data.