Revised Professional Services pricelist effective June 1st, 2023

Dear Customer, 

At Basware, we constantly strive to deliver outstanding customer value and best-in-class customer service. We’ve recently introduced some exciting changes to our Professional Services team as part of that commitment, including: 

  • organizing our global teams around regions
  • training our teams to serve end-to-end across your solutions 
  • expanding our service catalog to cover more types of requests

These changes will ensure that you receive from Basware; leading solution expertise combined with regional best practice knowledge and services that are more value-adding and cost-effective. 

As part of these changes, there is a revised Professional Services pricelist effective June 1st, 2023.  

Where possible, we’ve limited rate increases, and we will continue to work to standardize more services in our catalog to ensure we bring you more value.   

Please note that our new pricelist will apply to services quoted after June 1st and will not impact any active agreements you have in place or services you have already contracted from us. Any offers we have made to you before June 1st will remain valid until they expire, which will be 60 days from when we made the offer unless stated otherwise.   

We appreciate your continued partnership and trust in Basware and look forward to bringing you more value now and in the future. 

Kind regards,

Mikko Lampi 
Chief Professional Services Officer