Summary:
This article will give the information related to document status in Basware Portal.
Instructions:
Statuses and their explanations:
| Status | Description |
| Delivery in Progress |
Business documents that are currently being delivered to the intended recipient appear in Delivery in Progress Status. |
| Delivered to Recipient | Business documents that have been delivered to the intended recipient appear in Delivered to Recipient Status. |
| Received |
Business documents that the recipient has opened, i.e. clicked Open Invoice button in Receiver Portal email or opened the invoice online, appear in Received Status |
| Rejected during Delivery |
Business documents that have been rejected during the delivery process appear in Rejected in Delivery Status. Usually, this means that Basware Network has forwarded your document to your business partners e-invoicing operator, but their system has rejected the document. If your document gets rejected, make sure that contents of the document are valid, and try sending the document again from your system. If the problem persists, contact Basware Support. |
| Delivery delayed |
Business documents that Basware Network could not deliver to the intended recipient appear in Delivery delayed Status. Often, this message is caused by a temporary delivery failure. If, however, your document remains in this status for over 24 hours, contact Basware Support. |