Summary:

Tickets older than three years are not visible in the Basware Customer Support Portal. As a result, searching for all cases or all incidents may return fewer results than expected. 

 

What has been done?

• All cases and incidents over three years old and in a Closed status have been archived.
• These records are no longer visible or exportable from the Customer Support Portal.
• Only tickets from the last three years will appear in the Customer Support Portal or in a data export.

 

Need Help?

If you have questions or need assistance, please reach out at: https://basware.service-now.com/bw/