Summary: 

For the situation when documents were Delivered through Basware and you want us us to delete those documents, because were uploaded incorrectly or you want us to make changes to the content of the Documents, please follow the below communication.

Resolution:

Please be informed that due to the fact that the processing of the documents is made automatically, these cannot be deleted from our system. The documents can only be deleted by your customer from their own systems. Please address this request directly to your customer.

We are also not allowed to make changes to the content of the documents due to legal reasons. Please address this request directly to your customer and ask for a corrected document.