Summary:
The certificate for Basware Single Sign-On (SSO) will expire on November 10, 2025. To ensure a smooth transition, we will perform maintenance on October 26, 2025, between 06:00 and 12:00 UTC. During this window, a new SSO certificate will be activated, and the expiring certificate will be removed.
Expiring Certificate Details:
Serial Number: 1042aa2da6db77c37976f56b
Issuer: GlobalSign GCC R3 DV TLS CA 2020
Subject: CN = *.p2p.basware.com
Validity Date: October 9, 2024, to November 10, 2025
Details about the new certificate and further instructions will be shared in a communication in early October.
Frequently asked questions:
Q: Which Basware services will be affected by this maintenance?
A: Logins to Basware services such as AP&P, CloudScan, Portal, SmartPDF, Basware Admin and ScanMarket will be affected if they are accessed using Single Sign-On (SSO) authentication.
Q: Will SSO logins to Basware development, test, and production systems be impacted on different dates?
A: No. A single SSO system serves all environments (development, test, and production). Therefore, the maintenance scheduled for October 26, 2025, will impact all of them simultaneously.
Q: What should I do if my IdP trust for Basware SSO does not have a configuration setting for a certificate or metadata URL?
A: If your IdP setup does not require a certificate or metadata URL, no action is needed. However, we recommend testing your SSO access to the service after the October 26, 2025, maintenance to ensure everything works as expected.
Q: How will my Basware service access and usage be impacted if I do not take the necessary actions in a timely manner?
A: If you do not update your IdP trust with the new certificate after the October 26 maintenance, SSO logins to Basware services will stop working. You will be unable to access the services using SSO until the certificate is updated.
Q: Who should I share this maintenance information with in my organization?
A: Please share these maintenance details with your IT department or the IT service provider responsible for managing your organization's IdP trust for Basware services.
Q: If there are multiple IdP trusts set up to authenticate users to Basware, what actions are required in relation to this maintenance?
A: The October 26 maintenance will affect SSO authentication for all IdP trusts used to access Basware services. Each IdP trust must be updated with the new certificate to ensure continued access.
Q: What should we do if we update the certificate or IdP trust on our side on October 26, 2025, but encounter errors when trying to log in to Basware service?
A: If you experience any SSO login issues after the maintenance, please contact Basware Support. Submit a standard case through this link and reference Service ticket: BWPB0048226.
Q: If we access AP&P through Verian and use SSO for authentication, will we be affected by this maintenance?
A: No, SSO authentication to AP&P via Verian integrations will not be affected by the certificate update. No action is required on your part.