Summary:

If the following message is received:

Basware was unable to fully process your message because we encountered an issue during the sign and/or verification phase. The message was meanwhile not delivered to the receiving party.

Additional Information:
The error can be caused by some of the below examples:

• A signature in the EDI/PDF document could not be validated
• Basware encountered an error when trying to sign the outbound EDI/XML/PDF document and manual action is required to fix the issue

In case the message has not been picked up yet, you can contact our Support by clicking on the button on the right of the page.