Summary:

The text in Basware Message has a strange format.

This is due to the ClearType option on your Windows Operating System.

Checklist:

• Check your Windows OS version. If you have Windows Vista use Guide 1, else use Guide 2.

Resolution:

Guide 1:

• Right-click any blank part of the desktop and choose Personalize. The Vista Personalization dialog box appears;

• Click on Window Color and Appearance;
• At the bottom, click on Open Classic Appearance Properties for More Color Options to display the Appearance Settings dialog box;

• Click the Effects button;
• In the Vista Effects dialog box, uncheck the box Use the Following Method to Smooth Edges of Screen Fonts to turn off ClearType fonts;

Guide 2:

• Open the system Control Panel on your computer and then click on Appearance and Personalization;

• In the next window click on Display;

• Select Adjust ClearType text;

• In the ClearType Text Tuner, please uncheck the box Turn on ClearType;

• Then click on Next until all messages have been confirmed;
• Restart Basware Message;