While reviewing the reported quality feedback, we identified one or more values that have been captured correctly in the Scan and Capture environment. It is possible that the value has changed after the Scan and Capture validation process, or, there has been a reporting error and incorrect information in the feedback report. This type of error always requires a more detailed analysis of the end to end processing flow of the business document.
Business document was sent to Scan and Capture with purchase order number PO123456789. Basware Scan and Capture service captured the purchase order number correctly. As part of the business document processing, the e-invoice XML is converted to be in a format that is supported by your Invoice Processing system. A configuration error in the XML conversion resulted in the purchase order number not being correct in the output file.
No immediate actions required, please wait for Basware to contact you for further follow-up.
We have opened a separate incident in our ticketing system to further follow-up the corrective measures related to this expected value released error. We will contact you through the incident for further discussions.
If there are any further inquiries related to the "Expected Value released" finding or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.
For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied please review the Scan and Capture Feedback Analysis Process Article.