While reviewing the reported quality feedback, we identified one or more documents that were processed more than 45/90 days ago.
Auto-capture
Analytical data is retained for 90 days for all data capture service documents. Any document older than that cannot be investigated, as the analytical data is no longer available.
Human validation partner
Analytical data is retained for 45 days for all data capture service documents. Any document older than that cannot be investigated, as the analytical data is no longer available.
The business document submitted for analysis was initially sent to the data capture service on March 20, 2020. Quality feedback regarding the business document was reported to Basware for analysis on June 1, 2020. The time between sending the business document and receiving feedback exceeds 45 days, which means the analytical data is no longer available.
As a best practice, please provide data-capture feedback regularly to ensure analytical data remains available. We recommend submitting data capture feedback monthly, or at least weekly.
This error does not require any actions from Basware.
If you have any further inquiries regarding the "Example too old" finding, or if you have suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.
For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied, please review the Data capture feedback analysis process.