Summary:
The text in Basware Message has a strange format.
This is due to the ClearType option on your Windows Operating System.
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Checklist:
- Check your Windows OS version. If you have Windows Vista use Guide 1, else use Guide 2.
Resolution:
Guide 1:
- Right-click any blank part of the desktop and choose Personalize. The Vista Personalization dialog box appears;
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- Click on Window Color and Appearance;
- At the bottom, click on Open Classic Appearance Properties for More Color Options to display the Appearance Settings dialog box;
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- Click the Effects button;
- In the Vista Effects dialog box, uncheck the box Use the Following Method to Smooth Edges of Screen Fonts to turn off ClearType fonts;
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Guide 2:
- Open the system Control Panel on your computer and then click on Appearance and Personalization;
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- In the next window click on Display;
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- Select Adjust ClearType text;
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- In the ClearType Text Tuner, please uncheck the box Turn on ClearType;
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- Then click on Next until all messages have been confirmed;
- Restart Basware Message;