Basware Scan and Capture cannot process secured and read protected PDFs. If the PDF document does not meet the below mentioned settings, create the PDF again with suggested settings.
Read Protected with Password
These files will be automatically rejected. They will not be received by Scan & Capture service as there is nothing of worth that can be done with them.
Document Security Settings
Basware cannot process secured PDFs. Secured PDF does not only mean that it requires password to open the PDF. Basware also requires 'Content Copying' to be allowed for secure PDFs. Open the properties of PDF document and check the security settings. Below screenshots describe the correct security settings accepted by Basware: -