IP - Error: 'Internet Name Not Resolved' while trying to open IP Applications

What is the issue?

Following error occurs while trying to open IP Admin or Master to the user:

‘Error: Main position: 60 Error source: IPWorksSSL.HTTPS.1->mdlLogin::SendPayload->::doLogin Error Number: 27008 Error description: Internet Name Not Resolved.’


  1. In the user's machine who is facing above error go to path c:\Program Files (x86)\Basware\IP\Workstation.
  2. Open BaswareIP.ini
  3. Check, whether the value of parameter RootUrl is correct or not value should be like http://<servername>/BWRoot.

Example: if the server name is myserver then http://myserver/Bwroot