Summary:

There are times when you have not received documents or you cannot find them in inbox. 

Additional Information:

First contact the sender of the messages you are expecting to receive, in order to find out whether they have actually been sent to Basware yet. If your sender has confirmed the messages have been correctly sent, ask for the specific time-stamp (date & time (hour and minutes)) and share this information with us. Please contact us by clicking on the "Contact Support" button displayed on the page Basware support.