Summary: How to save badly recognized invoices in CloudScan?
Steps:
While self-validating invoices in Cloudscan if you encounter any issue with data recognition use the below steps to save those invoice samples and share it with Basware support.
- In CloudScan "Validation" screen on the right side (invoice image area) there is an option to "save" the image to your local system.
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- The image file is by default saved in TIF format (.tif) with a default naming convention "Basware CloudScan - <DateTime stamp>"
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Note: If you want to rename the image file while saving, make sure to add TIF file extension (.tif) in the end of the filename as shown below-
![](/sys_attachment.do?sys_id=773cceb61b2ec6d4536f2136604bcbf6)
- When required invoice image examples are saved, the user can share them (eg.in a zip file) with Basware support and get the data recognition issue checked.