What is the issue?

This message is generated when the receiver detection fails and the system cannot identify automatically the recipient.

• The recipient (receiver) of the PDF invoice is unknown.
• Le destinataire de la facture PDF est inconnu.
• Der Empfänger ist unbekannt.

Resolution:

When this occurs, the documents are rejected to the sender.

• In order to avoid automatic rejections, please make sure that the details of the receiver (name, address) are printed at the same location on the document if the sender is using a PDF-based sending method.
• If the documents should be routed to an electronic receiving endpoint, please make sure that this is correctly written on the document, at the same location as on other successfully processed documents.
• If the detection of the receiver is based on a specific line (e.g. "Abrechnung über..."), please make sure that the phrase is present on the document before sending it.
• If the customer is sending invoices to a new receiver and the connection is not in place, please inform Basware Support in order to be guided further.