Summary:

In certain scenarios purchasing category is not resolved and is left empty when returning the basket from an external webshop to AP Purchase. This article will explain what can cause this and how to prevent it happening.

 

Make sure:

• Make sure you can access the Data management > External Webshops configurations
  • To access these user right "Manage external webshops" is needed

 

Instructions:

Most of these problems are caused by missing cross-reference or Purchasing category code or in the mapping of the external webshop/Marketplace. Sometimes it is caused by the supplier's external webshop which is not sending the cross-reference value. 

Basic troubleshooting steps for missing purchasing category:

1.  Check the mappings in the external webshop/Marketplace configurations
   1.  Go to Data management > External webshops > Select the webshop > Inbound fields > Find field NEW_ITEM-EXT_CATEGORY_ID
      
      
   2.  This field should be mapped by default to "Category"
   3.  This field is used to transfer the classification code to AP. The classification code is the UNSPSC code, which should be found in the cross-references.
   4.  For example if the NEW_ITEM-EXT_CATEGORY_ID returns a value 1000, go to find that in the cross-references using the right (the same) organization:
      
   5.  If there is a corresponding value in the Cross-reference target code, go to find that code from purchasing categories using the same organization.
   6.  If there is a purchasing category found with that value, see that it is activated and the validity period of the category is not expired. 
   7. If the cross-reference or the purchasing category is not matching or is missing, this is causing the issue and they need to be updated to match the data returning from external webshop. If the mapping is correct in AP, but the returned value from external webshop is incorrect, supplier needs to be contacted and informed about the incorrect data they are sending.
      
      
2.  Purchasing category not populated even if the supplier's webshop is sending the code and the mapping of cross-references and purchasing categories are correct and the purchasing category is valid
   1.  In this case the you can contact Basware Support who will investigate it further.
      
   2.  In case you want Basware to map the cross-references and purchasing categories for you, this needs to be done via change request, which is billable work.