This guide has instructions for how to raise a case via our Customer Support Portal for the UK Public sector
Once the case has been created, you will receive an email confirming the case number (from Update.email@example.com).
You can reply to the confirmation email with any attachments that need to be attached to the Case.
NOTE: You cannot raise a new case just by emailing the above address, as this isn’t a standard inbox and is not monitored. You must raise a case via Customer Support Portal if you want a response.