Summary:

This guide has instructions for how to raise a case via our Customer Support Portal for the UK Public sector

Instructions:

• Please go to https://basware.service-now.com/bw
• If you have a login, go to Customer support portal and log in:

• Use the option "Log a case".

• If you don't have a login, you will need to select the public form option below:

• Using the public form, the option I need help with the UK Public Sector should be selected.

Once the case has been created, you will receive an email confirming the case number (from Update.support@basware.com). 

You can reply to the confirmation email with any attachments that need to be attached to the Case.

NOTE: You cannot raise a new case just by emailing the above address, as this isn’t a standard inbox and is not monitored. You must raise a case via Customer Support Portal if you want a response.