What is the issue?
Invoices that have been sent to ThinClient-users are not being received in ThinClient, or invoices are not moved from their current state, even though they have been sent for further processing in Master.
Try restarting the windows service Basware IP Agent on your IP application server.
This is the service that is responsible for moving the invoices around, and if they are stuck a restart of this service should resolve the problem. Your local IT department can restart this service.
If restarting the service does not resolve the issue, please contact Basware service desk.