Summary:

To request a document to re-scan you must fill in the form named: BSCS Rescan Request Form (yyyymmdd).xlsx

Fields to be filled can be found from BT-Monitor, Basware Portal or from your Invoice Processing system.  Fields that need to be filled are:

• 'Filename': Do not input the file-extension .xml. (Example filename: 20141216_2_11111_12345678)
• BUMID can be also used as the invoice identifier (chat with support via Basware Portal to obtain this information)

 Or alternatively fill in following invoice details:

•  Supplier name
•  Invoice No.
•  Invoice Date
•  Total

Into 'Rescan reason / comments' you can input free text e.g. "Image is tilted"

Save the file and send it to Basware Support. Please contact Basware support via chat by clicking the button available on the support portal for further assistance.