AP Automation - SSO Enablement & Maintenance Aligned with Billable Change Request Policy


Overview:

All AP Automation and Procurement customers can benefit from Single Sign-On (SSO) integration. After a recent review of our Billable Change Request Process and its relevance to service requests within our cloud operations, Basware has decided that any customer-initiated requests for SSO enablement, or maintenance to existing SSO configurations, will now have a flat fee of €600 (or the equivalent in your local currency). This fee is based on the average technical effort historically spent on similar requests as provisioning SSO or making configuration modifications involves detailed requirement discussions, security validation, and coordination between Basware Operation specialists and customer representatives.

 

What does this mean for Direct customers and Partners?

 

For Direct Basware Customers

 

For Partners 

 

Process for Requesting SSO Enablement or Maintenance

Submit a Change Request (CR) via the ServiceNow portal using the following steps:

 

Step 1: Access ServiceNow

 

Step 2: Initiate a Change Request

 

Step 3: Select the Correct Form

 

Step 4: Complete the Request Form

 

Step 5: Accept the Offer

 

Step 6: Troubleshooting Offer Generation

 

Important Notes

 

Action Required from Internal Teams

 

For any questions or clarifications, please reach out to the relevant internal contact.