Error Received:

If you have received a rejection email that has the following content, please make sure that the below checks have been done:

"Invoice Number is missing or does not have the agreed format"

This article applied not only to the mentioned attribute, but also to the below:

Invoice Number
Document Date
Date of Delivery
Delivery Note Number
Buyer Order Number
Cost Center
Invoice Currency
Buyer VAT ID
Sender VAT ID
Contract Number
Plant Number
Payment Reference
Due Date
Ship To ILN
Buyer Reference


Resolution:
1. Check if the information has been provided next to a positive keyword, for example, the buyer order number should be provided next to a keyword such as "Buyer Order Number/Order/Order Nr./Purchase Order Nr." in order to be considered positive, otherwise this will not be taken into consideration during the initial mapping process.
2. Check if other previous documents processed via Basware have been provided with the same keyword and these were not changed. Vendors must provide the documents with the same layout and keywords as agreed during the initial implementation otherwise documents will be rejected automatically. 
3. Check if the documents are issued in machine readable format, both the keywords and the corresponding information. You can check if a document is machine readable using instructions from the following article (How do I check if a PDF is machine readable)
4. Check if there are any particular formats required by the final recipient of the document for a particular field, for example "buyer order number must always contain 10 digits". These information are available usually in the supplier kit (How to find the supplier kit).

If all the above conditions are met, please contact Basware Support for additional information.