Summary:

This article provides guidance for customers considering the deletion of an invoice that is in a Closed status.

Important Information:

Invoices cannot be deleted or modified once they have been closed, as doing so may lead to risks for your organization, including but not limited to the following: 

• Audit and legal compliance issues: Violations of audit, tax, or legal requirements
• Data Integrity Risks: Potential corruption or inconsistency of financial records
• Challenges with data recovery: Difficulty or impossibility of restoring deleted data

 

We strongly advise consulting your tax, accounting, and legal advisors to evaluate the implications of this request and explore alternative solutions if needed.

In case you would like to make any modifications in the invoice, these need to be done while the invoice is in the workflow. You may cancel the invoice process, make changes, and send it again to the workflow so it validates all the settings done for your environment.

Need More Help?

If you encounter any issues or need further assistance, please contact Basware Support (Contact Us) for help.