Send Feedback Report from Alusta


Summary:

Send Feedback Report from P2P (Alusta).

Instructions:

Generating the Scan & Capture feedback report from P2P (Alusta)

We develop scan service automatic identification and scan quality based on the feedback we get from our customers. Without any feedback, we cannot recognize the weakness in the scan service.

Marking the scan errors

In invoice’s "Header data" tab set error code to “Scan Report Code” –field. Open the error code selection list from the button next to this field and select the correct code from the list and press OK. You may also add free-text comment to “Scan Report Comment” – field in English which can provide more details of the error.

The standard fields are listed in the drop down menu. In case there are customer specific (custom fields) in use on your data capturing project, the 999 "All other fields which are not listed" needs to be selected. In the "Scan service comment" field the field name (as in SVG/DCG) needs to be specified and the expected value needs to be also written to the open comment (Scan Report Comment) field.

Generating the report

Normally separate scheduled task exists which generates this report once a week and sends it to Basware support team. The report includes all those invoices where Scan Report Code –field is selected.

The user who has rights to Administrator site can generate the report manually as well. From Menu select Scheduler – Tasks. Usually, this task is named SC Run Scanning issue Report. Select correct task and press Execute. The task generates the feedback report and sends it to Basware support.

In both cases a corresponding case gets generated in ServiceNow portal and Basware support will share the analyzed report back through this case (ticket).