Overview

Since 18 November 2025, 11:30 UTC, we have been experiencing an outage affecting Basware Portal services.

Customers may encounter login issues for below Services:

• Basware BT
• Basware Portal
• Basware Admin
• Basware Reporting
• Basware SmartPDF
• CloudScan 3.0
• Scan Market
• AP&P
• InvoiceMatching
• Marketplace

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Current Status

A fix has been implemented by Cloudflare outage (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7) and they believe the incident is now resolved. They are continuing to monitor for errors to ensure all services are back to normal. 

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Degradation Timeline

• Start Date: 18 November 2025, 11:30 UTC
• End Date: 18 November 2025, 14:42 UTC

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Customer Impact

• Access to Basware services

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Further Support

If you would like to raise a case regarding this issue, please use the following link: BWPB0048429