Summary:

In this article, you will find a list of the most frequently asked questions related to the PDF eInvoice (free) service.

FAQ's:

• How do I request a user account for Basware Portal?
• How can I check the status of my invoices in Basware Portal?
• How can I add, change or remove email address for sending PDF e-invoices?
• Can I use the same sending email address on multiple organizations for PDF eInvoice?
• To which customers I can send e-invoices using PDF eInvoice?
• How do I send a PDF e-invoice to my customer?
• Sending the first invoice to my customer via PDF eInvoice
• Which document types are supported in PDF e-Invoice service?
• How to make sure that the PDF invoice will be accepted by the service?
• What can I do, if my customer tells me that the invoices did not arrive?
• I received a notification saying that an invoice was rejected. What happened and what can I do?
• What is the maximum size of an invoice sent via the PDF eInvoice service?
• I have not received a notification email confirming the delivery of my PDF e-invoice.
• What if I send my invoices from a no-reply / generic email address?
• What happens if I send an invoice multiple times? Will it still get delivered to my customer?
• Can I send .ZIP files that contain the PDF invoice and attachments?
• PDF Invoice - Attachment Policy
• How do I check if the PDF is machine-readable?
• Creating a PDF with embedded fonts.
• How can I change the layout of my invoice?

If your question is not listed or you're unable to find the answer, please contact Basware Support