Supplier Portal Registration - E-invoice Address is Already in Use

If an error message comes up when a supplier (invoice sender) is in registration phase and approving e-invoice address, then this means that the e-invoice address (e.g. 003712345678) is already in use.

Reason to this error message is that someone from the company or organization has created an account to the Supplier Portal.

Supplier’s administer can add more users to the account. The idea is to have only one company or organization as Supplier Portal account, which can contain more users. Invoices can be sent from one account to the customers that are in Supplier Portal.

Please contact Basware Customer Support if needed.