PDF file contains several documents
What is the issue?
The document that you've sent for processing could not be processed because the PDF file contains more than one invoice or credit note.
Make sure that the PDF file meets the following requirements:
- You can send one or more PDF invoices or credit notes in each email, but each PDF file must include only one individual document.
- If you have to send multiple PDF invoices/credit notes and attachments, Basware recommends that you send only one invoice/credit notes+attachment(s) per email.
E.g. if you want to send two invoices + attachment you must send two emails, each email containing one PDF file with one invoice and its PDF attachment(s). For more information please consult the Attachment Policy.
If you have checked and your PDF document(s) meets the requirements described above, but the document is still rejected, then please contact our support team.