While reviewing the reported quality feedback, we identified a configuration error in the data capture service environment. This configuration error results in the problem raised in the feedback report.
The feedback team has observed that the agreed default currency is EUR. This value should be used when the currency cannot be captured from the business document. However, due to a configuration error, the default currency value was not set in the data capture service environment.
No action is required from you.
The technical team is working on implementing the corrective measures to fix the configuration issue. Due to the complex nature of the technical issue, an accurate fix schedule unfortunately cannot be provided.
If you have any further inquiries regarding the "Configuration error" finding or suggestions, we welcome your feedback. Please contact Basware Support by filing the following support case.
For a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied, please review the Data capture feedback analysis process.