At Basware, we are committed to continuously improving our services and ensuring that your experience with us is exceptional. We are excited to inform you about some upcoming changes to our Customer Portal's “Request a Service” feature that we believe will enhance your journey with us.
Introducing Catalog Recommendations: Our updated Customer Portal is designed to make your service request process more efficient and intuitive. We understand that finding the right service can sometimes be a challenge, which is why our portal will now recommend relevant service catalogs based on the keywords you enter. This feature will streamline your search and guide you towards the solutions that match your needs.
Expanding Service Catalogs: Your valuable feedback has always been at the heart of our improvements, and we are delighted to introduce an extensive array of service catalogs within our Customer Portal. These newly added catalogs are a direct result of your input, reflecting our attentiveness to your preferences and requirements.
Service Suggestions: In addition to keyword-based recommendations, our portal will also provide you with suggestions for the most requested services within your organization and those favored by other customers with similar solutions. This enhancement ensures that you have access to insights from peers, helping you make informed decisions about the services you need.
User-Friendly Catalogs: We understand the importance of user-friendly information, and our updated service catalog has been designed with your convenience in mind. Navigating through various catalogs and requesting changes specific to your organization's solutions has never been easier. This enhancement aims to save you time and effort while ensuring accuracy in your service requests.
Enhanced Authorization and Transparency: Our customer portal has been upgraded to allow only authorized personnel within your organization to accept service offers. This feature ensures a streamlined approval process and better collaboration among your team members. Moreover, we are excited to introduce delivery timelines for each service request, providing you with increased transparency and the ability to track the progress of your requests more effectively.
We believe these improvements will significantly enhance your experience with our services and empower you to make well-informed decisions swiftly. Our goal is to provide you with a seamless and transparent process that aligns with your needs and exceeds your expectations. Looking ahead, we are excited to share that later this year, we will be introducing a new prepaid model for our service catalog. This approach will streamline the ordering process and bring you added savings on our optimization services.
We are dedicated to making these changes as smooth as possible for you. Our support team is available to assist with any questions or concerns during this transition. Feel free to reach out for any assistance you may require.
Thank you for your continued trust in Basware. We are excited to roll out these enhancements at the end of September 2023 and look forward to serving you better through our improved Customer Portal. Your satisfaction is our priority, and we are committed to delivering excellence in every interaction.