Description

While reviewing the reported quality feedback, we identified one or more values that have been released with a value that matched the rules on the data capture implementation guide.

The implementation guide can be named as below:

• Scan and Capture Specification and Validation Guide (SVG)
• Data Capture Guide (DCG)
• Scoping document
• Configuration Management Operations Services (CMOS)

Based on the feedback, this is not the value you expected. This type of error always requires a more detailed analysis of the business documents' end-to-end processing flow.

Example

The released value for the due date is delivered as blank, as the data capture implementation guide states that it should be delivered as blank if it appears in the past from the current date. However, based on the feedback you received, you were expecting the due date from the image to be captured as is.

Customer actions

No immediate actions are required. Please wait for Basware to contact you for further follow-up.

Basware actions

We have opened a separate incident in our ticketing system to follow up on the corrective measures related to this captured according to DCG/CMOS/SVG error. We will contact you through the incident for further discussion. In this due date example, through the follow-up, you can proceed to guide your own team on why the due date was not captured or start changing the current rules in the data capture project.

Common topics under the captured according to DCG/CMOS/SVG

• Keywords used in the data capture process
  • The keyword is the word near the field value, for example, "invoice number" in front of 12345. The capturing system will utilize the keyword and capture the value "12345," but if the value does not have a keyword, then it might cause capturing issues.
    • Specific scenarios will be explained in the follow-up, and further actions can be discussed with a specialist.
• The purchase order number provided by the supplier does not match the capturing logic because the supplier did not provide "PO" in front of the value. The rule would state that the supplier provides the PO as PO12345678. However, the supplier provides it without the "PO" prefix as 12345678.

How can I ask questions or raise suggestions?

We welcome your feedback if you have further inquiries or suggestions about the "Captured according to DCG/CMOS/SVG" finding. Please contact Basware Support by filing the following support case.

Please review the data capture feedback analysis process for a comprehensive summary of the renewed quality feedback process and the selected improvements that have been applied.