Instructions related to the internet web browser:

• It is advised to try clearing the internet cache and cookies.
  • In Chrome browser: Use Ctrl+Shift+Delete or click the three dots in the top right corner and click Delete browsing data.
  • In Safari (Mac): Follow instructions below-
    1. Click Safari in the top menu bar.
    2. Go to Settings or Preferences.
    3. Click the Privacy tab.
    4. Click Manage Website Data.
    5. Click Remove All to clear cache and cookies.
    6. Confirm by clicking Remove Now.
• Restart the internet web browser that you are using.
• Try to use a different web browser.

 

Instructions for the below login issues:

• Forgot your password?
      If you don't remember your login password for the Basware Portal, use the Forgot password instructions to reset the login password.
  
  
• Couldn't register on the Basware Portal?    
      If you can't create an account in the Basware Portal and get the message "Username already exists", follow the instructions given in the Basware Portal - Registration username already exists

If you are still facing issues after these attempts, please contact Basware support via chat by clicking the chat button in the bottom right corner on the Basware support portal.