What is the issue?
This error notification email is sent automatically from BT when an attachment cannot be found within 48 hours.
| Service | BT, E-invoice for Sending, Integrated solution (BTS, FTP etc.) |
|---|---|
| Error message | Attachment 'xxxxx' was not found. |
Resolution:
The invoice data contains a reference to an attachment file that cannot be found. Please check that you have sent correctly named attachment together with the invoice data or should there even be a reference for an attachment.
Remember that the attachment file needs to be sent before the actual invoice data.
If you need further help:
If you are unable to resolve the issue on your own, please provide the following information to Basware Support by clicking on the button on the right of this page.
- Error email contents
- Was there an attachment sent correctly?