Summary:
In this article, you will find a list of the most frequently asked questions related to the PDF eInvoice (free) service.
FAQ's:
- How do I request a user account for Basware Portal?
- How can I check the status of my invoices in Basware Portal?
- How can I add, change or remove email address for sending PDF e-invoices?
- Can I use the same sending email address on multiple organizations for PDF eInvoice?
- To which customers I can send e-invoices using PDF eInvoice?
- How do I send a PDF e-invoice to my customer?
- Sending the first invoice to my customer via PDF eInvoice
- Which document types are supported in PDF e-Invoice service?
- How to make sure that the PDF invoice will be accepted by the service?
- What can I do, if my customer tells me that the invoices did not arrive?
- I received a notification saying that an invoice was rejected. What happened and what can I do?
- What is the maximum size of an invoice sent via the PDF eInvoice service?
- I have not received a notification email confirming the delivery of my PDF e-invoice.
- What if I send my invoices from a no-reply / generic email address?
- What happens if I send an invoice multiple times? Will it still get delivered to my customer?
- Can I send .ZIP files that contain the PDF invoice and attachments?
- PDF Invoice - Attachment Policy
- How do I check if the PDF is machine-readable?
- Creating a PDF with embedded fonts.
- How can I change the layout of my invoice?
If your question is not listed or you're unable to find the answer, please contact Basware support via chat by clicking the button available on the support portal.