Customer Support Portal - How to provide a ticket feedback (Survey)


Basware is continuously collecting feedback from our customers. We are eager to hear, when we did well and when there was some room for the improvement. Based on the received feedback we do adjust our ways of working, to serve you even better.


The survey is sent out after each closed ticket via email and the open survey can be also reached from the Support Portal, in the top navigation “Give Feedback”.

You will receive a message after the feedback has been sent.

Feedback can also be sent by clicking on the notebook icon from the e-mail received from Basware Support.