Basware Message: Error obtaining a new document number

Summary:

When running the Basware Message application, it can display the following error message:

Error obtaining a new document number: document with id XXX already exists

For every document sent, the program has a counter that is updated and always in sync with a value existing on our servers. The value is stored on your machine inside a configuration file.

This can happen for the following reasons:

The file is corrupted;
The file was restored from a backup;
The file was affected after a system restore;
The application was installed again and the document counter has been modified;

Checklist:

Write to us and mention your Sender ID requesting to the document counter value.

The Sender ID can be found by following these steps:

Open the Configuration of Basware Message;

In the Local Configuration tab, locate your ID;

After receiving the correct value from our Customer Support, please proceed with the resolution.

Resolution:

First activate the option to see hidden files and folders;
For Windows versions newer than Windows 7:

For Windows XP and Windows 7:

Close the Basware Message software, and open one of these folders (depending on whether you are using First Businesspost Message or Basware Message):
First Businesspost Message on Windows 7 32 Bit: C:\Program Files\First Businesspost\1stbp Message\
First Businesspost Message on Windows 7 64 Bit: C:\Users\Public\First Businesspost\1stbp Message\
Basware Message on Windows XP and Windows Server 2003: C:\Documents and Settings\All Users\Application Data\Basware\Basware Message\
Basware Message on Windows Vista, 8, 8.1,10 and Windows Server 2008 or newer: C:\ProgramData\Basware\Basware Message\
Please note that in most cases this is in C:\ProgramData\Basware\Basware Message\
Open the file ftp.properties with a text editor(not the ftp.properties.bak);
Search for the entry invoiceNo.0=XXXXX. XXXXX is your currently deposited document counter. Please exchange this with your actual counter received from our Customer Support then save the file and close it;

Start the program and initiate a data transmission;