Basware Message: Error obtaining a new document number


When running the Basware Message application, it can display the following error message:

For every document sent, the program has a counter that is updated and always in sync with a value existing on our servers. The value is stored on your machine inside a configuration file.

This can happen for the following reasons:


Write to us and mention your Sender ID requesting to the document counter value.

The Sender ID can be found by following these steps:

After receiving the correct value from our Customer Support, please proceed with the resolution.