Since May 28, 2025, at 10:57 UTC, some documents have been incorrectly rejected by the Gateway application with the error message: "IMPORT_FAILED."
The issue has been identified and resolved.
A fix has been applied by the team, and all impacted documents were reprocessed by Basware.
Start: May 28, 2025 - 10:57 UTC
End: May 30, 2025 - 07:30 UTC
Some Gateway documents have been rejected and delayed starting from May 28, 2025.
Further Support
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