Summary:
Below are the standard error messages that appear when Basware cannot further process a PDF file sent to the data capture service via email. Basware offers various data capture services, including SmartPDF, PDF e-invoices, and scanning. Additional error messages can be printed to the rejection notification email.
The business document sender will be notified if there is an error while processing the PDF file.
The short guideline: there should be no warning pop-ups when the PDF is opened in Adobe Acrobat Reader.
Error Messages:
00 - Email not configured
The recipient's email address is not found in Basware's system. Please check that you have used a valid email address.
01 - Merge/Split/Jumble issue
The text in the PDF file is no longer in a readable format.
02 - White/Black/Tilted/Secured PDF image
The PDF file does not meet the service requirements.
03 - Low dpi
For image-based PDF files (scanned PDFs), the image resolution must be 300 dpi (or higher). For PDF text-based documents, higher resolution improves the quality of the captured data in the delivered documents.
06 - Old PDF version
PDF version should be 1.4 or higher.
08 - PDF corrupted
The received PDF cannot be opened because it is damaged.
10 - Unit closed
The email address is no longer valid. Please check with your customer to have an updated invoicing instruction guide.
13 - Test file
The document has been rejected because it has been identified as a test file. Please request a separate test email address for any testing purposes from your customer.
Additional Information:
If you need any assistance, please contact Basware Support by clicking on the "Chat with us" button on the right of this page. For faster investigation, please provide the content of the received email notification. If you miss the email notification, please inform us from which email address you sent the invoice, the PDF file's filename, and the time you sent the email.