Mandatory Version upgrade for CloudScan 2.0 customers
As of 30th June 2024, the following Basware product will no longer be available:
We kindly ask you to take a decision on how you will go forward as soon as possible and inform Basware about your choice. Preferably by October 31st 2023. This will enable us to together plan the upgrade to SmartPDF or CloudScan 3.0 and ensure that you are all set at the end-of-life.
Previously we asked you to familiarize yourself with the options by August 2023 and participate in a webinar in August. The webinar recordings are available underneath.
In the webinars we waled you through how to transition and the required change, and explained the benefits of this change and the options.
The webinar on SmartPDF was held on: August 15th 2023.
Recording is here.
The webinar on CloudScan 3.0 was held on: August 16th 2023
Recording is here.
Effective December 31st 2023 Basware will cease providing support services and technical assistance for CloudScan 2.0. Only critical production fixes for CloudScan 2.0 will be provided, until the environment is shut down 30.6.2024. We want to ensure you are aware of this upcoming change in order to facilitate a smooth transition for your business.
The decision to retire CloudScan 2.0 stems from various factors. Primarily, the underlying technology has become outdated and the third -party component to CloudScan 2.0 is no longer supported after August 2024. Additionally, we have observed a significant decline in usage and need, making it impractical to continue its development.
Customers will receive a notification to do a Mandatory upgrade for CloudScan 2.0
Customers are requested upgrade to a later product version. Depending on the customer profile we have either recommended SmartPDF or CloudScan 3.0.
What version are you using?
When you open the solution, you see the number of the version below "Basware CloudScan".
What does this mean for you?
We understand that this news may present challenges for those who have relied on Basware CloudScan 2.0. However, we are committed to assisting you throughout the transition process and helping you transition to a version that is better aligned with your requirements and represents newer technology.
Overtime Basware recommends all customers to move to SmartPDF.
Therefore we recommend to replace CloudScan 2.0 with our modern, AI and machine learning based solution SmartPDF. It can automate data extraction from all your incoming PDF-invoices (image or PDF-format) and transfer them to real e-invoices. The self-validation feature of SmartPDF will enable automation of even exception invoices by teaching the AI. SmartPDF can develop and further automate your AP process. It will raise the quality of data entering your AP solution. SmartPDF also retires the need for supplier onboarding, as all suppliers can send their invoices as email attachments. Your suppliers will appreciate fast invoice handling and on-time payments as well as easy invoice delivery.
For some customers with smaller CloudScan 2.0 invoice volumes we have at this point suggested as alternative option to move to CloudScan 3.0. CloudScan 3.0 is a light scanning solution for PDF and paper invoices. It has better OCR recognition and Office 365 integration than CloudScan 2.0. The Single Sign-On (SSO) feature of CloudScan 3.0 provides improved security.
Other possible scenarios
If you have both CloudScan 2.0 and CloudScan 3.0 versions in use, please move all usage to CloudScan 3.0 by 30.6.2024. If you need assistance, please contact us.
If your contract period exceeds the end-of-life date of CloudScan 2.0 (30.6.2024) and you do not wish to upgrade during the schedule, we kindly ask you to contact us as soon as possible to discuss the schedule.
What are the next steps
If you wish to upgrade to SmartPDF: Please talk to your Account Manager or Customer Success Manager about transitioning and what it means for your organization. If you do not have a dedicated contact person at Basware, please use the "contact us" button on this page: https://www.basware.com/en-en/solutions/ap-automation/smartpdf/. In addition, a webinar will be available on 15th of August.
If you wish to upgrade to CloudScan 3.0: You can start the transition process to CloudScan 3.0 by ordering the update from Service Now. Use ServiceNow – "Request a service" to submit a change request or contact your Account Manager or Customer Success Manager. In addition, a webinar will be available on 16th of August.
For more information about SmartPDF see: https://www.basware.com/en-en/solutions/ap-automation/smartpdf/
Ask your Account Manager or Customer Success Manager what transitioning to SmartPDF means for your organization.
If you do not have an appointed Account Manager or Customer Success Manager, please contact us through this page for SmartPDF: https://www.basware.com/en-en/solutions/ap-automation/smartpdf/
If you wish to upgrade to CloudScan 3.0: You can start the transition process to CloudScan 3.0 by ordering the update from Service Now. Use ServiceNow – "Request a service" to submit a change request or contact your Account Manager or Customer Success Manager.