Routing errors - bizconnect/ftp/http


Instructions to resolve the situation

These messages  are sent by HTTP connectors (such as Bizconnect), and (S)FTP connections.

Bizconnect client:

- Messages that cannot be routed (among other errors) can be found in this directory :

C:\Bizconnect\data\out\error (default directory)

- Other filepath configuration is also possible, verify C:\Bizconnect\scripts\bc_parameters_production.xml

(or search for bc_parameters_production.xml if Bizconnect was not installed in it's default directory c:\bizconnect

- Document router errors can be found in the logfiles (C:\Bizconnect\logging\cc.log)

- Bizconnect can autmatically inform you about (routing) errors if you want. To enable this, simply edit the following part in C:\Bizconnect\scripts\bc_parameters_production.xml:

 

<!-- Error notification handling -->
<errorhandling>
 
<notification type="mail" enabled="true">
<!-- ENABLED CAN BE TRUE OF FALSE -->
 
<server>mail</server>
<!-- GIVE DNS OR IP OF YOUR MAILSERVER -->
 
<port>25</port>
<!-- GIVE TCP PORT OF YOUR MAILSERVER -->
 
<!-- GIVE EMAIL-FROM ADDRESS -->
 
<!-- GIVE EMAIL-TO ADDRESS -->
 
<subj_down>Error in download from Basware</subj_down>
<!-- GIVE MAIL SUBJECT IN CASE OF DOWNLOAD ERRORS -->
 
<subj_up>Error in upload to Basware</subj_up>
<!-- GIVE MAIL SUBJECT IN CASE OF UPLOAD ERRORS -->
 
 
</notification>
<notification type="file" enabled="true">
<!-- ENABLED CAN BE TRUE OF FALSE -->
 
<file>./logging/notify.log</file>
<!-- LOCATION OF LOGGING FILE -->
 
<maxsize>102400</maxsize>
<!-- MAX SIZE OF LOGGING FILE IN BYTES BEFORE LOG-ROTATION TAKES PLACE -->
 
</notification>
</errorhandling>
 

General documentation about Bizconnect client can be found here :

Bizconnect_Installation_Instructions.pdf

If you need further help

If you are unable to resolve the issue on your own, please contact us by clicking on the button "Contact Support" from the bottom of the  page and provide the below details: