Summary:
What does "Picked up by Customer Care" status mean?

Information: 

     1) The system encountered an issue while processing your document or audit, which prevented it from being delivered to the recipient.

     2) As a result, the file has been flagged and picked up by the Customer Care (support consultant) team for manual investigation.

     3) This status typically means the message was held back due to an error or unexpected behavior in the processing flow.

     4) A support consultant will analyze the issue and take the necessary steps to either resolve it or get in touch with you for further clarification.

     5) Once the investigation is complete, appropriate actions will be taken to ensure correct delivery or advise you on next steps.