There are cases when invoices might get stuck in the Transfer in progress status. Reasons for such behavior are:
To manually release the invoice, there is a new action, Resolve transfer, that can be used to complete or fail an invoice transfer if the invoice is stuck in the Transfer in progress status.
Previously, you had to contact Basware Customer Support to complete or fail the invoice transfer in these cases. Now you can resolve such scenarios by yourself.
There are two options for resolving the situation, depending on whether the invoice is in the ERP system or not:
The actions Cancel process, Cancel and resend, and Select process are no longer available for invoices in the Transfer in progress status because Resolve transfer can be used instead.