Resolve/release invoice stuck in "Transfer in progress"

There are cases when invoices might get stuck in the Transfer in progress status. Reasons for such behavior are:

The invoice has been transferred to the ERP system, but the transfer response has failed.
The invoice has not been transferred to the ERP system but it is stuck in Basware AP Automation for some reason.

To manually release the invoice, there is a new action, Resolve transfer, that can be used to complete or fail an invoice transfer if the invoice is stuck in the Transfer in progress status.

Previously, you had to contact Basware Customer Support to complete or fail the invoice transfer in these cases. Now you can resolve such scenarios by yourself.

There are two options for resolving the situation, depending on whether the invoice is in the ERP system or not:

If the invoice is in the ERP system, the user can manually mark the transfer as completed and enter the missing data manually.
If the invoice has not reached the ERP system, the user can manually mark the transfer as failed and try to transfer it again later.

The actions Cancel process, Cancel and resend, and Select process are no longer available for invoices in the Transfer in progress status because Resolve transfer can be used instead.