Summary:

I received a notification to inform me that my invoice was rejected. What happened and what can I do?

Instructions:

Basware will check if the invoice meets the following requirements:

• Country invoice field requirements
• If the invoice contains all the (receiver/buyer specific) mandatory fields
• The invoice layout matches the invoice layout of the initial documents sent to the service

Other typical scenarios where the PDF invoice will be rejected:

• The PDF invoice file is not machine-readable
• The email invoice was sent from an email address that is not registered or did not get confirmed
• The email was sent to a buyer/customer email address that does not exist
  
• The attachment policy is not followed

Please check if your invoice meets all the necessary requirements or apply the necessary corrections. You can afterwards resend the document.
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