Summary:  How to reset a Cloudscan 3.0 user's account password?

Admin users can use the Basware Admin tool to reset passwords and ensure user access is maintained appropriately and securely.

     Test Basware Admin: https://test-admin.basware.com/
     Production Basware Admin: https://admin.basware.com/  

Users can log in to Cloudscan 3.0 using one of two methods under the Basware Access Login type:

1. Email and Password
2. SSO1 (Single Sign-On)
    

1. Email and Password:
If a user is experiencing login issues with Cloudscan 3.0 using the 'Email and Password' login type, follow these steps:

1. Contact Company Admin: The user should first reach out to their company’s admin, who has access to Basware Admin and can manage user accounts.
   
   
2. Verify Account Information: The admin should check the affected account’s details in Basware Admin. Compare the information with a functioning user account to ensure all details are correctly entered. There should not be any space in the username and the application group should be assigned correctly for access to cloudscan.
   
   
3. Reset Password: If necessary, users can follow the instructions below to reset their account password independently.
   
            a.) Open Cloudscan Application: Launch the Cloudscan application, which will automatically open a login link in your browser.  
   
   

                   

        b.) Enter Email Address: Input the email address associated with the user account that requires a password reset. 

        c.) Request Password Reset: Click on the ‘Forgot Your Password’ option. Follow the prompts on the next page to request a new password.

                   

        d. ) Follow Instructions: Check your email for a message with instructions on how to set a new password. Follow those instructions to complete the password reset process.

                    

Note: If the user didn't receive any email with instructions, then please get in touch with Basware support for further investigation.

 

2. SSO1 (Single Sign-On) Password reset instructions: SSO is an authentication process that allows a user to access multiple applications or systems with one set of login credentials (username and password).

• Verify Details in Basware Admin: Steps 1 & 2 mentioned above in Para 1 should be followed once to verify the details of the affected user in Basware Admin.
• Primary Responsibility: The IT team of the user company is responsible for managing and troubleshooting any issues related to SSO.
  

Reasons for Responsibility:

• • Internal Systems Knowledge: The IT team has in-depth knowledge of the company's internal systems, applications, and infrastructure.
  • Security Protocols: They are familiar with the company's security protocols and policies.
  • Customization and Configuration: The IT team configures the SSO system to work seamlessly with the company’s specific applications and user requirements.
  • Support and Maintenance: Ongoing support, updates, and maintenance of the SSO system fall under the IT team's duties.
    
    
    

Note: If the error appears while accessing cloudscan 3.0, as shown below, then please get in touch with Basware support for further investigation.