What is the issue?
You have received a rejection message regarding a changed document layout or an unknown language
you want to change your existing document layout, for example due to the use of a new ERP system.
A change of the document layout should always be announced in advance, as an automatic data processing is not possible otherwise.
The document cannot be processed and will therefore be rejected.
The new layout will be implemented through a billable change request, which will be assigned to our Change Request delivery team for cost and work estimation. Currently, it is not possible to provide a precise cost estimation in advance. For larger or more extensive changes – if necessary - we will provide an estimation of the needed effort. The CR delivery team will contact you to work together with you on the next steps.
Until the „new” layout is confirmed as productive, you can keep sending invoices with the „old” layout.
Invoices that have been rejected because of „unknown” layout must be resend after the new layout has been confirmed as being productive.
To require a new layout implementation, kindly provide us your confirmation and for every document type at least 2 test invoices with the new layout, sent as usual to the system.
A ticket will be generated in our system and the reference number will be provided automatically to you via email.
Please always indicate the ticket number in the subject of your emails for inquiries related to your layout change request.