Basware Message: Folders are not deleted after the upload

Summary:

The documents from individual folders are sent, but the folders are not deleted.

Basware Message can only delete the folders after the upload, if they are 100% empty.

Even if the folders look empty, there is probably a hidden file of Windows in them. More exactly, thumbs.db, a file from earlier versions of Windows that is used to increase the speed at which a folder is opened. However, today, all PCs are fast enough that this is no longer needed. Therefore, since the introduction of Windows XP, the creation of this file is not necessary. In some cases, this file is still being created in networks.

Checklist:

Please check if the files were transmitted and not in the folder anymore;
Please enable the function in windows that allows you to see hidden files and folders;
For Windows XP up to Windows 7:

For Windows Operating Systems newer than Windows 7:

Resolution:

You can completely disable the creation of the thumbs.db file (if you are working with a server, this setting may have to be made on the server as well as on the user PCs);

Guide 1:

For Windows 7 (except Home Premium), Windows 8 and 8.1:

Click on the Windows Start Button and in the search field type in gpedit.msc;
Please go to User Configuration, Administrative Templates, Windows Components, Windows Explorer (on Windows 7) or File Explorer (on Windows 8 and 8.1);
On the right there is the entry: Turn off the caching of thumbnails in hidden thumbs.db files;
Open this entry and click on Enabled (this disables the creation of the thumbs.db file), then click on OK;

Guide 2:

For Windows 7 Home Premium (Attention: at your own risk!):

Click on the Windows Start Button;
In the search field type in regedit.exe to open the Windows registry;
Please go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows;
In here create a new key (Right click on Windows New Key);
Remove the name New Key #1 and enter Explorer instead;
Now you got a new Key Explorer;
Click on this explorer key and right click on an empty space at the right side;
In the context menu select New DWORD-Value (32-Bit) (even with a 64-bit system);
Remove the name New Value #1 and type in DisableThumbsDBOnNetworkFolders instead;
Right-click on this value and select edit;
Remove the Value 0 and type in 1 instead, then click on OK;
You may have to reboot your computer to make the change take effect;