What is the issue?

If you are experiencing issues with downloading reports in Analytics (e.g. In Chrome browser the error "download.htm Failed - Need authorization"), please follow the steps mentioned below in this article.

 

Checklist:

This issue is reproducible in the following browsers: Chrome, Edge, and Opera.

 

Resolution:

There are two workarounds for this issue.

Option 1: Use a different browser, e.g. Firefox.

Option 2: To download the report using Chrome or Edge browsers, please follow these simple steps:

1. Go to the Downloads section in the browser.
   
2. Locate the failed download from Analytics.
   
3. Click on the link shown in the download entry.
4. Your browser should now download the content correctly.

 

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