Beginning in October 2024, Basware has automated its integration with the National Registry for Finland and Sweden. This implementation guarantees that all e-invoice addresses present in the National Registry will function within Basware, even if they are not listed in our Business Directory.

 

There is no need anymore to raise cases to Basware Support:

1. to check if the connection to a Finnish or Sweden customer is working
2. to add a new e-invoice address for those 2 countries in the business directory

if that e-invoice address exists in the National Registry you can start sending documents.

 

Finland link: verkkolaskuosoite.fi/client/index.html

Sweden link: eregister.nea.nu/nea/

 

When sending a document via Basware to a Finnish or Sweden customer, please follow these steps to check the customer’s details in the National Registry (the steps are for Finland, same steps for Sweden just a different link to check):

 

1. Customer Not Found in the National Registry 
   • If your Finnish customer is not found in the National registry (you can check here: National Registry), the document will be rejected in Basware because the routing does not exist. In this case, please confirm with your customer the correct e-invoice address.

 

2. Customer Listed, but No Receiving E-Invoice Address
   • If the customer is listed, but only has a sending e-invoice address (not a receiving one), you need to confirm the correct e-invoice address with your customer. Check this by clicking on the customer's name in the National registry.

 

3. Incorrect E-Invoice Address
   • If the National registry shows an incorrect e-invoice address (for example, the address is 003732213094 instead of 003732213094601), sending the document to the shorter version will result in rejection with the error "routing not found." Always use the correct, full e-invoice address.

 

4. Multiple Addresses for Different Operators
   • Some customers may have multiple e-invoice addresses listed in the National Registry. For instance, if you want to send a document to the PostNord Strålfors Oy operator, use the e-invoice address 003722659172. But if you need to send it to Danske Bank A/S, Suomen Sivuliike operator, use FI1780001571290072.

 

5. Unexpected Operator Rejection
   • If the customer’s details appear correct in the National Registry, but the document is rejected by a different operator when sent via Basware, please open a support case. The support team will investigate and remove any outdated connections that might be causing the issue.

 

By following these steps, you can ensure smooth e-invoice delivery to your Finnish and Sweden customers using Basware and National Registry.

 

Please be advised that Basware will no longer manually add e-invoice addresses to the Basware Portal Business Directory for Finland and Sweden operators under certain conditions. Specifically, if the e-invoice address is already published in the national registries— verkkolaskuosoite.fi/client/index.html for Finland or eregister.nea.nu/nea/ for Sweden—manual entry will not be necessary, as automation will handle the process seamlessly.

 

To ensure a smooth e-invoicing flow, please follow these steps before requesting a manual addition:

1. Verify the Recipient's E-Invoice Address: Ensure that the recipient’s e-invoice endpoint is accurate and active.
2. Check National Registries: Confirm whether the recipient’s e-invoice address is listed in the national registry (Verkkolasku Address Directory or NEA eRegister). If the address is published, manual addition is unnecessary, as the process will be automated.
3. Contact the Recipient If Needed: If the address is not found in the registry, contact the recipient to confirm its validity and encourage them to publish it in the national directory if it’s missing.

 

If, after these steps, the address still needs to be added, Basware will assist by adding the routing manually to prevent delays in the invoicing flow.

 

Thank you

Basware Team