This article provides instructions for identifying and recreating a payment file that has been rejected by the bank or needs to be recreated for any other reason.
Log in to WebAdmin using administrator credentials and navigate to Reports → Financial Administration → Transfer Transactions to identify the payment batch that needs to be recreated.
Set Type = Payment List and enter the batch date in both Date fields. This will display only the payment batch numbers for the selected date. Click Run.
Go to Reports → Financial Administration → Payment List and click Load Template to select the appropriate payment template.
Enter the payment batch number in the Transfer batch field. Ensure that the Generate Transfer File checkbox is not selected when verifying the documents and confirming that you have the correct batch number and then click Run.
After verifying that the correct payment batch and document numbers have been selected, check the Generate Transfer File checkbox.
IMPORTANT: The initial payment run has already generated KATRE reporting. To prevent duplicate reporting, ensure that No Action is selected in the Action field.
After clicking Run, a list of the documents included in the payment batch will be displayed.
Select Load Report to generate the Payment List PDF report for review.
Once you have confirmed that the documents are correct, select Publish File. This will create a new payment file and transfer it to the company's SFTP server, from which it can be retrieved for submission to the bank.