Troubleshoot: Invoice image not opening in Edge


Target group of this article
All Users X

Main User


IT department



Problem

You are not able to open an invoice image in the Edge UI. When clicking the invoice image eye icon, nothing happens.

Solution

This issue is caused by a pop-up blocker in the browser. As the invoice image is opened in a new window, the pop-up blocker must be disabled for the invoice image to open correctly.
On iOS devices pop-up blocker can be disabled from Safari Settings.