Troubleshoot: Invoice image not opening in Edge

Target group of this article
All Users X

Main User

IT department


You are not able to open an invoice image in the Edge UI. When clicking the invoice image eye icon, nothing happens.


This issue is caused by a pop-up blocker in the browser. As the invoice image is opened in a new window, the pop-up blocker must be disabled for the invoice image to open correctly.
On iOS devices pop-up blocker can be disabled from Safari Settings.